NTR Global Remote support was unable to connect through a browser for remote support.

NTR can use several ports to connect listed below:

• 80
• 110
• 443
• 11438
• 21

You have to make sure that ISA Server is not blocking your selected port(s).  I ran the ICW and added 11438 in the firewall section - a rule for both in and out.  This created two rules in ISA which allowed connection to the server but was still blocking the workstations from connection.

I checked the rules:

11438 Incoming rule the TO section only had localhost selected - I added the Internal network
11438 Outgoing rule the FROM section only had localhost selected - I added the Internal network

The workstations will now connect.