In the event of a system failure an engineer will attend site within 4 working hours to get your computers up and running.

Benefits:

• Telephone and Remote support (Monday to Friday 9:00am – 5:30pm).
• An engineer will be onsite within a choice of 4 or 8 working hours.
• All labour and parts are included.
• If we are unable to repair the faulty unit a loan unit will be supplied whilst yours is returned to the workshop for repair.
• Optional Server Software Support Service: If you have a server installed and you have little or no IT expertise within the company, then it is advisable to take out a Server Software Support Service contract. This will provide cover to resolve server software issues during the year.

What is NOT covered:

• Initial repairs – if the intial health check cannot be completed due to non-boot up or fatal errors.
• Plugs, wiring, cables, batteries, discs, cartridges, tapes, bulbs, fuses, projector lamps and other consumables.
• Cosmetic or accidental damage, repair costs that have not been carried out or approved by ICS&M.
• Lost or stolen product.
• Damage or breakdown due to flood, fire or severe weather conditions.
• The cost of repairing or replacing a product due to neglect, abuse or misuse of the product.

We are flexible towards our contracts, therefore if you would like a service which you cannot see here please do not hesitate to contact us to discuss contact changes.